balintdobossy.hu – VISION IN CONSULTANCY

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Not the usual consulting. We talk. We debate. We show you alternatives. The decision is yours. Be the revolution.

We like to have a different approach. We love to think, to see the problems from a different angle.
Solving problems is our passion, the spice in our profession. We are fully committed to providing you with the best solution.

Are you a Manufacturer? Are you selling raw products, finished goods or even virtual products like a software to your Customers?
Are you selling services, eventually online?
Are you a distributor, a reseller or a retailer?
Or you just simply would like to improve your relationship with your customers, making sure they will select your Company also next time?

This site is for you.

We truly believe that excellent Customer Experience is the secret of the success of your business. Based on our experience we have designed the 7 basic dimensions that have to be outstanding in order to reach great client satisfaction. These focus areas are part of your Company’s day to day operations.

With our strategic and alternative view, we can challenge current practices, improve the operations and free up time, energy and resources to be used for more value-added activities which will trigger the final result: the Ultimate Customer Experience.

Our mission

One of the biggest advantages of multinational Companies is that they retain large financial resources for the development of their organisation.
In my opinion, development is nothing more than adapting to new challenges: either because of a changing market or because of an economic crisis.
The success of medium or small Companies is very exposed to external factors, and their budget is usually limited. The daily behaviour is usually a continuous, chronic fire fighting, quick-and-dirty patching of problems without real solutions.

Development and modernization in areas such as customer service, invoicing, logistics, or even human resources can give a boost to a Company’s operations.
With our experience in large multinational organisations, we would like to have the opportunity to cooperate with you to build up a new corporate strategy, a dynamic approach to improve your business.

Services

We identified the following 7 dimensions that are crucial for your Customer to feel happy, satisfied and cared. Do you have any weakness in these areas? We provide you with support and transformation to improve in the required area. We call it ACCQRET.

availability, clarity, care, quality, reliability, effortlessness, transparency

Availability – Product or Service has to be on hand, accessible.

Clarity – Customer has to have a clear understanding of the product or service that is going to buy.

Care – Support is required when customer has a problem, question or quality issue. Accurate, customer focused service and dispute management will give the additional touch.

Quality – On time delivery in perfect conditions.

Reliability – Trusty, loyal information on Delivery Time.

Effortlessness – Easy, flexible ordering procedure

Transparency – Precise and transparent invoicing, no hidden costs or complicated formulas

About us

BALINT DOBOSSY

I have gained more than 13 years of experience in various multinational companies, mainly in management positions. My experience focuses primarly on Order to Cash processes, Logistics and Supplier invoice management. I took part in the development of new processes, managed several knowledge transfers and activity insourcing, created new measurement systems and KPIs, obtained ISO certificates and completed internal auditings.

I worked for chemical companies and in consumer/professional electronics industry.

ANNA VEIT

After completing my MBA master’s degree, I worked in HR, Help Desk and Account Receivable for 7 years in sectors like chemical, car rental and pharmaceutical.